Online Reputation Management (ORM)
Brand Positioning
Is your business more suited to Instagram? Is LinkedIn ideal for your corporate needs? Do I capitalize on Facebook’s high yield lead generation models? Is my Google Business page full of positive reviews? This is how we position a brand in the market; giving it the best chances to succeed and capture the market.
Monthly budgets are finalized and exact short and long term goals are set, acting as barometers for progress. This is purely about making a business market-ready.
Social Listening
This is arguably the most critical aspect of social media marketing. And we can proudly say, this has provided the best results ever since we’ve rolled it out as part of our extensive marketing plans. It involves listening to how your brand is being talked about online, what the customers are saying about it and analyzing how to get better.
It is also a way to interact with potential customers, build an organic base, interact with other brands, keep a competitor watch and engage with an influencer base as well. It is the engine that drives organic growth.
Online Reputation Management (ORM)
Do you know that as a brand owner, you can’t delete any user review? On Google or Facebook. Even if it is a spam review by your competitors. This is why ORM is more critical than what meets the eye.
This is where we ensure that a brand’s reputation never suffers and the quality shines through, whilst prioritizing customer relationships. There’s a difference between sending a heartfelt message to a loyal customer than sending an automated DM.